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MFAA Prosper : Mortgage and Finance Brief 06
Mining the future Broker: Ian Dunstan Company: The Mortgage Gallery Based: Kalgoorlie-Boulder, WA The twin cities of Kalgoorlie-Boulder form the hub of the Western Australian goldfields region, boasting a population of almost 30,000. Not only is it 600km from the closest capital city of Perth, but it is also a prosperous mining city with a highly transient population. For Ian Dunstan, who’s lived in Kalgoorlie for 18 years, it’s not the remoteness or the constantly changing residents that are the biggest challenges, it’s the difference in LVRs between Kalgoorlie and Boulder. “Being twin cities has its problems – it can be a case of LVRs changing from one side of the road to the other because of a change in postcodes,” he says. “I need to be able to properly communicate this to our clients.” In order to communicate effectively, good relationships are vital, and being involved in the local community, both as an individual and a business is key to this, he says. He sponsors and supports local events, serves on community committees and also has a sideline as a sports commentator on the local radio station. In a smaller community, your business reputation is most important; offering good customer service and putting in that extra effort essential. “You can’t be anony mous in smaller communities,” he says. “The bulk of our business is repeat or through word-of- mouth, so offering a high level of customer ser vice is sacrosanct.” VICTORIAN MORTGAGE GROUP HELPS BORROWERS GET BACK ON THEIR FEET. WHICH HELPS YOU TOO. Victorian Mortgage Group InDepth
Mortgage and Finance Brief 05
Mortgage and Finance Brief 07