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MFAA Prosper : Mortgage and Finance Brief 06
The mortgage broking industry is a fast-moving beast – and keeping up with the latest changes is critical, no matter how experienced you are. Three brokers tell us what they have got out of professional development training. Interviews Fran Molloy Name: Evelyn Crawford Current role: Co-owner, Crawford Mortgage Services, Melton, Victoria Background: Experienced broker Which courses have you done recently? You name a course, I’ve done it! Lately, the courses covering the new legislation have been very useful. And the MFAA conference was excellent, lots of great presentations. What are the main things you’ve gained from recent training? Education is a good investment, it’s never a waste of time. Even after so long in the industry, I’m always picking up handy nuggets of information from training courses. Understanding the new models that are starting to emerge in the industry has been really useful for me. What are your tips for making the most of professional development training? Do them in the right order. Get the building blocks right first – there’s no point doing a sales and marketing course if you don’t understand basic credit skills. You need to know what you’re talking about with mortgages before you try to build on that with the sales stuff. Name: Rhonda Porter Current role: One-woman brokerage in Sunbury, Victoria Background: Three years as a broker, previously in banks, finance and insurance Which courses have you done recently? I did a great course in Mortgage Planning last month, all about helping people to reduce their mortgage in the long term. It’s an extra service you can provide. I’ve completed the Cert IV in mortgage broking with MFAA and TAFE and I recently did a fantastic course on Women in Business. I also attended the recent Sell More, Live More workshop. What are the main things you’ve gained from recent training? Webinars are great for quickly getting information. But in face-to-face training you also have the opportunity to network and to learn from other people on the course. Others raise issues you might not have faced yet, then you’re prepared for all sorts of things that can come up. You have to keep up with all the changes and face-to-face training is the most time-effective way of doing that. How have you put your training to practical use? I am getting a better understanding of my business and giving my customers better service at the same time. Name: Mike McHugh Current role: Tamworth Regional Director, Opportune Home Loans Background: Ten years as a broker Which courses have you done recently? I’ve done quite a few, including a great webinar on social networking, and a recent presentation from a psychologist on coping with the stress of being self-employed. Of course, I’ve also attended updates on the new regulations and licensing laws. What are the main things you’ve gained from recent training? Without a doubt, the knowledge and confidence to do my job really well. Banks have a built-in arrogance, that they must be right. But armed with information, you can confidently (and politely) challenge the decision of an assessor at a bank. You can stand up for your customers more effectively. Why do you recommend that all brokers undergo continual training? Without training, you’re dead in the water. You go along, get stimulated by the things you learn and come back with fresh eyes. It impacts the whole way you do things and makes you better at your job. • Get the basics first – understand the regulations • Webinars are a quick way to pick up information • Face-to-face courses are great for networking • Training is a time-effective way to keep up-to-date MORTGAGE & FINANCE BRIEF TIPS Mor tgage & Finance brief | 39 InFocus
Mortgage and Finance Brief 05
Mortgage and Finance Brief 07