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MFAA Prosper : Mortgage and Finance Brief 07
The development of the LMS, which will be for mally branded early this year, is part of the implementation of recommendations that stem from the MFAA's strategic review. "The basic driver of the recommendations was that we needed to ensu re our members were seen to be operating at the highest professional standards," says MFA A chief executive Phil Naylor. Naylor says the MFA A's research fou nd consumers want to feel they are working with someone who is highly qualified. "Financial planners and so forth, their requirements are high; higher than ours have been," he says. "That's why we have been moving to make sure the profession of credit adviser is seen by consu mers as equivalent to other professions." Access to activities is key Edge says a key plank in raising the industry to a new level of professionalism is simple, effective access to a range of professional development activities. "We're trying to provide a more effective and efficient means to find the right training for a good price in convenient locations for our members, and delivered to the quality standards to which our members must adhere," he says. In addition to accessing professional development and events, the LMS portal will provide a range of lear ning cou rses developed by both the MFA A and other providers. The LMS will offer a variety of learning styles to members, including face-to-face, e-lear ning, webinars, podcasts, white papers and self-study materials. Members are required over 12 months to achieve a certain level of CPD. "We're making sure we're offering a lot more opportu nities, through a variety of learning styles, to gain CPD through this LMS," Edge says. In stage one, to be launched shortly, there will be access to qualifications through the MFA A's prefer red vendor panel, to compliance activities and to sales development initiatives. "After that we're going to ensure there are initiatives that focus on marketing, establishing and managing your business and on coaching and mentoring," Edge says. "In six months time I believe we will get to a place where this portal becomes the single central point for members to gain professional development advancement to ensure our profession is operating at the highest professional standards." Increasing accessibility The LMS portal will enable members to find the program that suits them and then register. The provider of that program will pick up the registration and make it happen. "Right now you have to go onto the internet, search for a program and go through hundreds of options in terms of who's delivering that program and then make a decision," Edge says. As part of the boost to professionalism, new MFAA members from January 1 this year will be required to have or be studying for their Diploma. Cur rent members must have Diploma qualifications from July 1, 2012. Past requirements have been for members to hold a Certificate IV, which is effectively half way to a Diploma. "These are a higher level, from an education and compliance point of view, than are required by legislation," Naylor says. "It will enable the public, regulators and the media to see MFAA members operating at a higher professional standard than non-members." Naylor says before the LMS and qualification changes were introduced the MFA A engaged in quite detailed consultation with members. "Generally the feedback has been good. Members agree with our vision," he says. "They want to be seen as professional and seen as more professional than non-members." In summary: · The MFAA will launch a new world- class learning management system · The LMS is part of a strategic move to boost members' professional standards · The LMS will be available through the new member portal · Members will have access to a full range of professional development opportunities · The MFAA and other providers will create and deliver courses and events, gaining qualifications in compliance, sales development, business development, marketing, mentoring, coaching and other areas · Members can find courses and register through the LMS · The LMS will provide significantly more opportunities for members to gain CPD · The LMS will provide a range of learning styles “We're creating a central point of reference where members and stakeholders will be able to seek, access and purchase information around professional development and event options.” Phil Naylor: "This will enable the public, regulators and media to see MFAA members operating at a higher professional standard than non-members." Rod Edge: "This portal will help ensure our profession is operating at the highest professional standards." InFocus Mortgage & Finance brief | 27
Mortgage and Finance Brief 06
Mortgage and Finance Brief 08