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MFAA Prosper : Mortgage and Finance Brief 07
It's almost a year since you won the 2010 MFAA Excellence Awards: Mortgage Broker of the Year Award. How has it impacted your business? It has been a great boost for our business. The award has definitely raised our profile and increased our business activity. We promoted the award win extensively to our client base and the local area with bulk emails and marketing material. Even now, we are still receiving postive comments, compliments and referrals as a result. It has been a great accolade for the business. Why do you think you were nominated for the award? I believe several people within Smartline -- both directors and fellow franchisees -- nominated us for the award. While we are one of the highest writing franchises in the company, I think we were nominated because of our commitment to and focus on client service. We have an average customer satisfaction rating of at least nine-and-a-half out of 10. One of the other reasons we have been successful is the honesty and integrity with which we carry out our work -- we don't do anything that is not in the best interests of the client. What do think made you stand out from the other finalists? We have a very holistic approach to client service. We like to go the extra mile to help them. For instance, we also have a network of trusted referral partners, such as financial planners, accountants, real estate agents and insurance advisers, who can assist our clients with every aspect of their financial affairs. We stay in touch and meet with them regularly to ensure they are getting everything they need and that our advice meets their ongoing needs. We're also Karen Le Comte last year capped a meteoric rise in the mortgage broking sector by winning the 2010 MFAA Excellence Awards: Mortgage Broker of the Year Award. Mortgage & Finance Brief caught up with her to find out how the Award has impacted on her and her business. Interview Michael Mills Karen MFAA 2011 AWARDS 4 MARCH 2011 MELBOURNE 28 | Mortgage & Finance brief Interview
Mortgage and Finance Brief 06
Mortgage and Finance Brief 08