Home' MFAA Prosper : Mortgage and Finance Brief 19 Contents Mortgage & Finance brief 9
STRATEGIES FOR SUCCESS
One of the highlights of 2012 was the
Strategies for Success Seminar series,
where St.George Banking Group led
brokers with the message: 'We know
where we need to be, and this is how
we're going to get there'.
The 2013 series will cover agenda
items Service Proposition, Technology
and Niche Solutions, as well as hosting
a vibrant panel discussion.
The visionary keynote speaker is
Shivani Gupta, one of the few female
business and leadership speakers in
Australia. Gupta knows that mortgage
brokers are short of time and often have
to manage staff, clients, profits and
growth on a daily basis.
"A lot of what I'll talk about during
the seminars is the broker's love and
passion of their work," Gupta says. "If
they tap into 'what they are doing' and
'why they are doing', they'll become
much more productive as a result of
working with me."
Gupta will focus on the need to
garner more energy, whether that
comes from exercise, eating better,
or cutting negative people out of
life. She'll also discuss how to deal
with challenging people and how to
communicate more effectively.
"St George is a real leader, and very
proactive in asking for broker feedback.
They've created this years' program
based on that feedback which is really
fantastic -- a lot of financial institutions
in Australia don't do that."
Don't miss out on this great
opportunity to engage and network with
the St.George team.
Brokers who aren't accredited with
St.George can register by emailing
WA - Tuesday 26 Feb
SA - Thursday 28 Feb
Vic - Friday 1 March
Qld - Tuesday 5 March
NSW - Friday 8 March
St.George Bank -- a division of Westpac Banking
Corporation ABN 33 007 457 141 AFSL and Australia
Credit Licence 233714
"One product favoured by first home
buyers is the Family Pledge loan, which
enables buyers to maximise the amount that
can be borrowed against their own security,
using a guarantee from a family member
without any reliance on servicing from the
guarantor," he says.
"This helps first home buyers minimise
costs by avoiding LMI premiums."
First home buyers can also choose the Non-
Genuine Savings Policy, which allows customers
to use their rental history, to 95% LVR plus
capped LMI to assist first home buyers.
The Advantage Package includes
significant interest rate discounts on the
home loan and nil fees on the loan, credit card
and transaction account, as well as benefits
on insurance and superannuation.
"For first home buyers who are building
their own home, our Construction loans
are included under the Advantage Package
with no establishment fee, monthly fee or
inspection fees," Cusack says.
BDMs and support --
our support, you call us,
With broker support a very specific focus
for St.George, they decided to structure the
Mortgage Broking team so that all brokers
have access to a BDM to help them provide
great outcomes for customers.
Toward the end of 2012, they added at
BDM Support team to ensure delivery of the
best outcomes. Brokers have already seen
the benefits of the BDM Support team, even
though it's still in its infancy.
The Mortgage Credit Hotline, which gives
brokers direct access to the mortgage
credit team, "has been a very positive move"
according to Matthew Andrews, Business
"Now brokers can speak to senior credit
managers and discuss scenarios and policy
exceptions," he says.
"There is a lot more detail in the answers
and the senior credit officers have 10 to
30 years' experience within the bank, which
Mortgage Central, the dedicated broker
support call centre, still provides support in
three key areas:
• deal tracking, which aids the broker
who isn't in the office or in front of the
Partners Portal (the St.George application
management system) to track their deal
through evaluation, approval, certification and
all other stages;
• online lodgement. If a broker is dealing
directly with St.George and has lodgement
issues, they can contact the call centre and
run through the issues while using St.George
direct software; and
• post-settlements, which has been an active
feature for the past two years. Any post-
settlement query on a loan introduced by that
individual broker can be referred to the bank
on behalf of the client, including loan balances
and credit card ordering.
Links Archive Mortgage and Finance Brief 18 Mortgage and Finance Brief 20 Navigation Previous Page Next Page