Home' MFAA Prosper : Mortgage and Finance Brief 19 Contents COVER STORY
22 Mortgage & Finance brief
Any profession requires
its members to achieve
across technical skills, sales,
business management and
It's abundantly clear that mortgage and
finance brokers are passionate about
their industry. It's rare to come across
one who isn't constantly lear ning through
peer networking, eLearning and further
education at a tertiary level.
Take a step back, and the industry works
much like every other respected profession
in Australia -- with levels of accreditation,
mentoring, regulation and peer support.
But what takes the biggest slice of the pie
by far is education.
Savvy mortgage and finance brokers are
always looking to upskill; they look at the
latest technology development that will
help streamline their business or how they
can use marketing dollars more effectively.
A professional never says that there's
nothing left to lear n.
Brian Knight, General Manager at
Kaplan Professional Education, says that
successful individuals and corporates are
looking for a deeper understanding of their
field of expertise.
"Unless there is the opportunity to
seamlessly transition from certificate to
a degree, the profession will miss out on
attaining the right candidates for the talent
pool," he says.
The MFAA is right behind this thinking.
Rod Edge is Head -- Professional Standards
at the MFAA and is clearly passionate
about the need for constant self-
improvement. Edge is behind the rollout
of MFAA Pathways, which provides
access to a range of professional
development options including more
than 120 eLearning courses.
He says he doesn't believe that anyone
is in a position to suggest that ongoing
development is unnecessary.
"If you look at elite athletes, executives,
artists, tradespeople -- they are always learning
and this applies to mortgage and finance
brokers too. I refer to a quote by Gandhi:
'Live as if you were to die tomorrow and
learn as if you were to live forever'."
Edge paints a picture that is echoed by
some of the biggest players in the industry.
Vibha Coburn is Managing Director, Head
of Mortgages at Citibank and is a firm
advocate of ongoing self-improvement at
"Any profession requires its members
to achieve ongoing improvement
across technical skills, sales, business
management and personal development."
Cobur n adds that, while there's usually
a steep learning curve in the early years,
no one can say after 20 years that they
don't require self-improvement.
This can take various forms and change
over time depending on the demands of the
market and the individual.
"At the start, the focus is generally on
technical skills and sales, and later on there's
more of a focus on business management
and personal development. You can never
say as a professional that you've reached the
optimum level and that there's nothing left
to learn," Coburn says.
According to Paul Eldridge, CEO of
Intellitrain, it's not all about professional
development in a traditional setting.
Intellitrain regularly conducts broker
training programs, and Eldridge insists that
education is not all formal.
"It's also about on the job learning and
informal training. To develop yourself
properly, you need a combination of
both," he says.
Kaplan's Knight has a simple but strong
message for those mortgage and finance
brokers who insist they already know
everything about the industry.
"There may be a level of complacency
among some mortgage and finance brokers
who have been in the industry for a long
time," Knight admits. "However, those
who want to continue to be market savvy
and industry leaders will need to ensure
they are maintaining the highest education
When it comes to broker education, the MFAA is at the coalface. Its Pathways professional
development interface, coupled with a diploma as the minimum education requirement of
MFAA members (from 31 January), heralds a new age in industry dynamism. Professional
development and education is essential to gain competitive advantage and, ultimately, it's
the individual who is responsible -- it's part of being a member of a profession.
Head for growth
BY ALEXANDRA CAIN
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